Atrium allows you to send requests to your partner agencies
who are also using Atrium. When you do
this, the request will be automatically inserted into your partner agency’s
instance of Atrium and any changes that you make to the request will be updated
in their instance of Atrium as well. Here is how it works:
Inform Atrium that you wish to set up a partner agency as
our support team has to set up that secure connection for you. Please send an email to email@example.com to make this request.
When you want to send a request to your partner agency, just
click the Send button on the Interpreters tab of the request as you normally
would. You are now able to see the
request number that has been assigned in your partner agency’s instance of
Atrium. Knowing that request number
allows you to communicate more efficiently with your partner agency.
The partner agency is able to see all of the request
details, including the request number in your instance of Atrium.
Any changes that are made in your instance of Atrium,
including the date/time, location or estimated duration of the request are
automatically reflected in your partner agency’s instance of Atrium.
When your partner agency assigns an interpreter, your
instance of Atrium is updated with the assignment and the interpreter’s name.
If you assigned the request to another interpreter before
your partner agency is able to assign an interpreter, the request is
automatically voided out in their instance of Atrium with the reason Agency